Meet Our Chief Operations Officer: Steven O’Day

As Chief Operations Officer at Cashroom, Steven O’Day plays a key role in shaping how we deliver our services, support our clients and continue to innovate. From leading operational strategy to helping develop our award-winning technology, Steven’s experience has been instrumental in Cashroom’s growth while ensuring we maintain the high standards our clients expect. 

Although Steven officially joined Cashroom in 2020, his involvement with the business began much earlier. 

“I’d been helping Cashroom since 2012, initially with website updates, office setup and some process design as the business was growing. At the time, I was working in banking technology, designing secure and resilient platforms and using that knowledge to help Cashroom. I’d always been involved behind the scenes.” 

From an idea to the Cashroom Portal 

As Cashroom grew, conversations naturally turned to how technology could improve its processes and the experience it provided to clients. 

Steven and Paul O’Day, now Cashroom’s Chief Technology Officer, had been developing software as a side project. They adapted this technology to create an early prototype of what would become the Cashroom Portal, initially with the aim of reducing the business’s reliance on email. 

After presenting the prototype to Cashroom’s leadership team in 2015 and receiving positive feedback, they continued to develop the platform in close collaboration with the operational teams. This ensured the technology reflected not only how Cashroom worked, but also what its clients needed. 

“It wasn’t about building technology for the sake of it. We worked closely with the people using it every day to make sure it genuinely improved the service we provide.” 

Today, the Cashroom Portal supports hundreds of law firms every day and continues to evolve alongside the legal sector. 

“I’m incredibly proud of what we’ve built. The platform has always been designed to be secure, resilient and scalable, but we’re constantly looking at ways to improve it.” 

Looking ahead, Steven sees further integration with practice management systems, banks and other legal technology providers as an important part of making legal finance simpler and more efficient. 

“Our aim is to create a more connected experience, reducing manual processes while maintaining the controls that law firms need.” 

Building strong foundations for growth 

Steven joined Cashroom full-time as Head of IT in 2020. His responsibilities quickly expanded beyond technology to include compliance, risk, project management and HR, ultimately covering the breadth of Cashroom’s internal operations. 

As the business continued to grow, Steven stepped into the role of Chief Operations Officer, bringing his experience of managing operations at scale to support Cashroom’s people, processes and technology. 

“My focus has always been on building strong foundations for growth. That means having the right people, efficient processes and the right technology in place to support both our team and our clients.” 

Over the past few years, Steven has worked closely with Cashroom’s senior management team to strengthen operational processes, improve collaboration across departments and introduce best practices that help the business maintain consistently high standards as it grows. 

Supporting Cashroom’s next chapter 

With Cashroom continuing to expand across the UK and the US, Steven is excited about what comes next. 

“We’re continuing to invest in our technology, enhance our processes and expand the services we offer. As we grow, it’s important that we continue to deliver the same high level of service our clients expect while creating opportunities for our people to develop their careers.” 

For Steven, the future of legal finance lies in combining innovative technology with specialist expertise. By making processes more connected and efficient without compromising security, resilience or control, Cashroom can help more law firms build stronger finance functions. 

“There’s a huge opportunity to continue improving how legal finance is delivered. By listening to our clients and continually refining what we do, we can keep developing solutions that make a real difference to law firms.”